Newpik's Privacy Policy

Newpik is an online Sports Betting platform serving users in Bangladesh. We believe every user's personal information belongs to them — protecting it is our core responsibility.

In this Privacy Policy, "personal information" refers to any data that can directly or indirectly identify you — including your name, mobile number, email address, national ID number, financial details, and device IP address.

Key Definitions

• "Data Controller" — Newpik, which determines how your information is used.
• "Data Processor" — Third parties that process data on behalf of Newpik.
• "Consent" — Your voluntary, explicit, and informed consent.
• "Processing" — Collecting, storing, modifying, sharing, or deleting data.

This policy applies solely to the Newpik platform. We are not responsible for the privacy practices of third-party websites or services.

Newpik only collects the information that's necessary — nothing more. We gather data through three main methods:

1. Information You Provide Directly

• During registration: full name, date of birth, mobile number, email address.
• During KYC verification: photo of national ID or passport, proof of address.
• During payment: mobile banking number and transaction details.
• When contacting support: the content of your message.

2. Automatically Collected Information

• IP address and device type.
• Browser and operating system information.
• Which pages you visited on the platform and when.
• Betting activity and transaction history.
• Login time, session duration.

3. From Third Parties

• Transaction confirmation details from payment gateways.
• Information received from identity verification services.
• Risk assessment data from fraud prevention services.

Newpik uses your data only for specific, legitimate purposes. We never use your information for anything unnecessary.

Primary Use Cases

• Account Management: For registration, login, and account verification.
• Service Delivery: To process bets, payments, and complete transactions.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Legal Compliance: To comply with regulatory authority guidelines.
• Service Improvement: To improve platform performance and enhance the user experience.
• Contact: To send important updates, security alerts, and promotional offers.
• Responsible Gaming: To identify problematic betting behaviour and provide appropriate support.

Newpik uses industry-leading technology to protect your data. Our servers operate in compliance with international security standards.

Technical Security Measures

• SSL/TLS Encryption: All data exchanged on the platform is encrypted.
• AES-256 Encryption: Stored sensitive data is protected with high-grade encryption.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & IDS: Prevention of unauthorized access and cyberattacks.
• Regular Security Audits: Regular security assessments conducted by independent third-party experts.

Data Retention Period

We retain your data only for as long as necessary:

• While account is active: until the account is closed.
• After account closure: up to 5 years, as required by law.
• Transaction records: 7 years, as required by financial regulations.
• Cookie data: until the end of the session or a maximum of 12 months.

Newpik never sells your personal information. However, limited data may be shared with trusted partners in specific circumstances.

Who We Share Your Data With

• Payment Service Providers: Mobile Pay, Nagad, Rocket — used solely to process transactions.
• Identity Verification Services: To complete the KYC process.
• Fraud Prevention Services: To ensure account security.
• Legal Authorities: When required by court order or legal obligation.
• Cloud Service Providers: For secure data storage.

No Data Sharing Guarantee

• Your data is never sold to advertising or marketing companies.
• No third party may access or use your information without Newpik's authorization.
• Partners operate under strict confidentiality agreements.

Newpik uses cookies on its website to help improve your browsing experience. Cookies are small text files stored in your browser.

Cookie Types

You can delete or block cookies at any time through your browser settings. However, doing so may cause some platform features to stop working properly. Disabling essential cookies may affect login and payment services.

You have certain fundamental rights regarding your personal data on Newpik. We respect these rights and make every effort to fulfill them as promptly as possible.

To exercise any of these rights support@newpik.betEmail us at. We typically respond within 30 days.

Newpik strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect or process any personal information from minors.

• Date of birth is verified at the time of registration.
• Additional age verification documents may be requested in suspicious cases.
• Any account identified as belonging to a minor will be immediately suspended.
• If parents believe their child has created an account, please notify us immediately.

Newpik may update this Privacy Policy from time to time. For significant changes, we will notify you in advance.

• For major changes, you will be notified via your registered email or through a platform notification.
• The date of any changes will be clearly stated at the top of the page.
• Continued use of the platform after changes have been made will be considered acceptance of the updated policy.
• Previous versions are retained and can be made available upon request.

The current version of this policy is always newpik.bet/privacy-policycan be found at.

For any privacy-related questions, requests, or concerns, don't hesitate to reach out to us.

• Email: support@newpik.bet
• Live Chat: Available 24/7 via the platform
• FAQ: Frequently Asked Questions View

We typically respond within 48 hours. For urgent security matters, reaching out via live chat will get you a faster response.