Newpik FAQ — all your questions
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Opening a new account on Newpik is quick and easy. On the registration page Enter your mobile number, password, and other required details. Once OTP verification is complete, your account will be active. The entire process takes just 2–3 minutes. Please note that each person may only register one account.

To register, you'll need:

• An active Bangladeshi mobile number
• A strong password
• Full name (as on your NID)
• Date of birth (must be 18+)
• Email address (optional but recommended)

A copy of your NID or passport may be required later for KYC verification.

On the login page Click the "Forgot Password?" link. Enter your registered mobile number or email and a reset link or OTP will be sent to you. Use it to set a new password. The whole process takes under 5 minutes. If you run into any issues, contact our support team.

KYC (Know Your Customer) verification keeps your account secure and helps prevent fraud. Without verification, withdrawals may be restricted. Simply submit photos of both sides of your NID card along with a selfie — verification is typically completed within 24 hours. This is a mandatory requirement followed by all licensed platforms.

No. Under Newpik's policy, each person is allowed only one account. Opening multiple accounts may result in all of them being suspended and all bonuses forfeited. If you're having trouble with an existing account, contact support directly instead of creating a new one.

Newpik supports all the most popular payment methods in Bangladesh:

• Mobile Pay — fastest and most popular
• Nagad — Instant Transactions
• Rocket — Reliable Mobile Banking
• Bank Transfer — for large amounts

All deposit methods are instant, and withdrawals are typically processed within 15–30 minutes.

The minimum deposit is ৳300 and the daily maximum is ৳5,00,000. For withdrawals, the minimum is ৳500 and the daily maximum is ৳2,00,000. VIP members have higher limits. Contact support for limit changes or special cases.

Withdrawals via Mobile Pay, Nagad, and Rocket are typically processed within 15–30 minutes. Bank transfers may take 1–3 business days. Unverified accounts may experience slightly longer processing times on the first withdrawal. Requests made between 11 PM and 6 AM may be processed the following morning.

First, refresh the page and wait 5 minutes. If your balance still hasn't updated:

• Save a screenshot or transaction ID of your payment
• Contact Support
• Provide your transaction ID and the time of the transaction

Our team will verify and resolve the issue within 30 minutes.

Newpik does not charge any fees on withdrawals. However, your mobile banking provider (Mobile Pay/Nagad/Rocket) may apply a small charge as per their own policy. Standard bank charges may also apply for bank transfers. Contact support for more details.

Newpik lets you bet on all the major sports in the world:

• Cricket — IPL, BPL, World Cup, Test, T20
• Football — Premier League, La Liga, Bundesliga, Champions League
• Tennis — All major tournaments including Grand Slams
• Basketball, Volleyball, Hockey And More

Both pre-match and live betting are available for every sport.

Live Betting lets you place bets in real time while a match is in progress. Odds update ball by ball based on how the game is unfolding. Log in and Sports Betting Go to the page and select the "Live" tab. You'll see all ongoing matches — pick your preferred bet, enter the amount, and confirm. If your connection is stable, the bet is accepted instantly.

Yes. If a match is cancelled, abandoned due to rain, or does not complete the scheduled overs, your stake is automatically refunded to your balance. Refunds are typically processed within 30 minutes to 2 hours. For parlay bets, a cancelled leg is counted as 1.

The odds displayed at the time you place your bet are the ones that apply — any subsequent changes won't affect your bet. However, in Live Betting, odds may shift before you confirm. In that case, the system will show you the updated odds and you can choose to accept or cancel.

The minimum bet is ৳50 and the maximum varies by market and event — typically up to ৳50,000. High roller members may have even higher limits. Details High Roller page. VIP members enjoy the benefit of placing bets up to special higher limits.

New Account Your first deposit automatically earns you a 100% match bonus. For example, deposit ৳1,000 and get an extra ৳1,000 bonus — giving you ৳2,000 to start betting with. Bonus terms and turnover requirements Promotions See details on the page.

Bonus funds cannot be withdrawn directly. Every bonus comes with a turnover requirement (e.g. 5x or 10x), meaning you must wager 5 or 10 times the bonus amount. Once the requirement is met, the bonus balance moves to your main balance and can be withdrawn. Full terms Terms & Conditions View on page.

Every week, you get back a percentage of your total betting losses as cashback. Regular members receive 5% and VIP members receive up to 10%. Cashback from the previous week is automatically credited to your account every Monday. Details Promotions View on page.

Yes! When a friend registers using your referral link and makes their first deposit, you earn a bonus. There's no cap on referral bonuses — the more friends you bring, the more you earn. You can find your referral link in your account dashboard.

Newpik uses industry-leading SSL encryption to keep your data and transactions secure. Our servers are monitored 24/7, all payment transactions are processed through encrypted channels, and your personal information is never shared with third parties. Details Privacy Policy View.

If you suspect someone else is accessing your account:

• Change your password immediately
• Notify the support team and request an account lock
• A verification code will be sent to your registered email or phone.
• Your account will be recovered after identity verification

Never share your password or OTP with anyone.

To your account Log In After logging in, go to the Settings menu. You'll find the 2FA option under the "Security" section. OTP-based 2FA can be enabled via your mobile number. Once active, an OTP will be required every time you log in, keeping your account significantly more secure. We strongly recommend keeping this enabled.